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Writing – Formality quiz

October 7, 2020 · RMA

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Question 1 of 8

1. Question
Introduction
- Hi Angelo, just need to tell you about something.
- Dear Mr Da Silva, I can confirm we have received an order – reference 247206.
- Angelo, not happy about the order we just received.
Correct

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Question 2 of 8

2. Question
First Paragraph
- I am very grateful that you were able to deliver the product on-time.
- The goods got here when expected.
- Product is with us now.
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Question 3 of 8

3. Question
First Paragraph (cont)
- Some of the goods are broken and I'm not happy.
- Why did you send us broken goods?
- However, I must inform you that, after close inspection, some of the products have been found to be faulty.
Correct

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Question 4 of 8

4. Question
First Paragraph (cont)
- Unfortunately, we have discovered a "clicking" noise in some of the units when the temperature rises above 25 degress.
- Why do the products make a strange noise when the temperature is hot?
- The products are making a noise.
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Question 5 of 8

5. Question
Second Paragraph
- We need these heaters ASAP so please send replacements
- As these heaters will be required for the busy winter period, I would be grateful if you could replace the five faulty units.
- What are you going to do about it?
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Question 6 of 8

6. Question
Second paragraph
- We'll never use your company again.
- I want to continue using your company, please let me know when you can sort this out.
- I would like to point out that we have always had a good relationship with your company and this is the first time we have encountered an issue.
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Question 7 of 8

7. Question
Conclusion
- Therefore, I hope this situtaion can be resolved as quickly as possible, so we can continue to purchase products from you.
- Contact me about this.
- Let me know when you can sort this out.
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Question 8 of 8

8. Question
Close
- Yours sincerely
- Take care
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